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“An innovative approach, quality source delivered on time and on budget - what more could we ask for?”

Christian Svoboda
CTO, Exigent Studios


The Providence Team Framework is adapted from the proven methods of some of the most successful software development firms in the world such as Microsoft. It encapsulates six main areas as follows:
 
Product Management :: Satisfied Customers
Functional Areas
  • Marketing
  • Business Value
  • Customer Advocate
  • Product Planning
Responsibilities
  • Acts as customer advocate
  • Drives shared project vision/scope
  • Manages customer requirements definition
  • Develops and maintains business case
  • Manages customer expectations
  • Drives features vs. schedule vs. resources tradeoff decisions
  • Manages marketing, evangelizing and public relations
  • Develops, maintains, and executes the communications plan

Program Management :: Delivering the solution within project constraints
Functional Areas
  • Project Management
  • Solution Architecture
  • Process Assurance
  • Administrative Services
Responsibilities
  • Drives development process to ship product on time
  • Manages product specification—primary project architect
  • Facilitates communication and negotiation within the team
  • Maintains the project schedule and reports project status
  • Drives implementation of critical trade-off decisions
  • Develops, maintains, and executes the project master plan and schedule
  • Drives and manages risk assessment and risk management

Development :: Build to specification
Functional Areas
  • Technology Consulting
  • Implementation Architecture and Design
  • Application Development
  • Infrastructure Development
Responsibilities
  • Specifies the features of physical design
  • Estimates time and effort to complete each feature
  • Builds or supervises building of features
  • Prepares product for deployment
  • Provides technology subject matter expertise to the team

Test :: Approve for release only after all product quality issues are identified and addressed
Functional Areas
  • Test Planning
  • Test Engineering
  • Test Reporting
Responsibilities
  • Ensures all issues are known
  • Develops testing strategy and plans
  • Conducts testing

User Experience :: Enhanced user effectiveness
Functional Areas
  • Technical Communications
  • Training
  • Usability
  • Graphic Design
  • Internationalization
  • Accessibility
Responsibilities
  • Acts as user advocate on team
  • Manages user requirements definition
  • Designs and develops performance support systems
  • Drives usability and user performance enhancement trade-off decisions
  • Provides specifications for help features and files
  • Develops and provides user training

Release Management :: Smooth deployment and ongoing operations
Functional Areas
  • Infrastructure
  • Support
  • Operations
  • Commercial Release Management
Responsibilities
  • Act as advocate for operations, support and delivery channels
  • Manage procurement
  • Manage product deployment
  • Drive manageability and supportability trade-off decisions
  • Manages operations, support, and delivery channel relationship
  • Provide logistical support to the project team
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